Complaint Redressal

• Level 1:- All the clients having complaint regarding any service or otherwise shall write a mail at support@thewisestock.com or can directly call at 8722748556 To ensure timely recording and recognition of the grievance, the respective department shall revert within 5 Working Days hours w.r.t redressal of such complaint.
• Level 2:- If the client still wants to escalate the complaint, he/she can approach (Compliance officer) at support@thewisestock.onmicrosoft.com He/She shall ensure to resolve the redressal within a time frame of 10 Working Days.
• Level 3:- If the client still wants to escalate the complaint, he/she can approach support@thewisestock.onmicrosoft.com, Being the highest authority he would be able to resolve the redressal in 48 Hours.

Please note that in case client marks a copy of mail to all the levels, it will not be considered as escalated matter, it shall in any case start from level 1 and only in case of a separate mail after expiration or reply from the previous level shall the complaint be considered at next level.